Privacy Policy

At Octopus, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, services, or interact with our team.

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal Information: Name, phone number, email address, physical address, and other details you provide when booking a service or submitting a form.
• Service Information: Details related to the maintenance or renovation services you request.
• Technical Data: IP address, browser type, operating system, and browsing activity on our site.
• Payment Data: Limited billing details required to process transactions securely (note: we do not store your full payment card details).

2. How We Use Your Information

We use your information to:

• Provide, manage, and improve our services.
• Schedule and confirm appointments.
• Respond to your inquiries and provide customer support.
• Process secure payments and issue invoices.
• Send updates, offers, or service reminders (only if you have opted in).
• Comply with legal obligations and resolve disputes.

3. Sharing & Disclosure

We do not sell, rent, or trade your personal information. However, we may share it with:

• Service Providers & Partners: Trusted contractors, technicians, or third-party vendors who support us in delivering services.
• Legal Authorities: If required by law or to protect our rights, safety, or property.
• Payment Gateways: For secure payment processing.

4. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance your browsing experience.
• Understand how visitors use our site.
• Improve site performance and marketing.

You may choose to disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

Depending on local laws, you may have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your data.
• Request deletion of your data (where legally applicable).
• Opt out of receiving marketing communications at any time.

To exercise your rights, contact us at hello@octopus.ae.

7. Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of such third parties.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Octopus
Warehouse 20, Arenco Warehouse, DIP-1, Dubai, UAE
📞 800 3993
📧 hello@octopus.ae